Returns & Refunds
B2B device orders are reviewed against the quotation, approved configuration, samples, artwork and acceptance terms agreed for the project.
Report an issue
Inspect shipments promptly and contact Penacta at info@penacta.com with the order reference, product identification, quantity affected, photographs and a clear description of the issue.
Review process
Penacta will review the issue against the agreed specification, approved samples, packaging requirements, inspection records and delivery documents. Additional evidence or return samples may be requested.
Return authorization
Products should not be returned without written authorization and return instructions. Unauthorized returns may not be accepted.
Customized products
Customized, branded, packaged or configuration-specific products are generally not returnable for preference changes. Remedies for verified nonconformity follow the applicable quotation, purchase agreement or written resolution.
Refunds and remedies
Where a return, replacement, rework, credit or refund is approved, its scope and method will be confirmed in writing. Contractual terms agreed for a specific order take precedence over this general policy.